Business Intelligence for Business Process Outsourcing (BPO)
ElegantJ BI Helps India-Based BPO Company Implement Flexible BI Tools and Reporting
A Business Process Outsourcing (BPO) business in India selected ElegantJ BI business intelligence products and services to satisfy its needs for a more flexible MIS and reporting solution that would accommodate the growing, changing needs of its IT team and business users. This company services communications, telecom, health care, financial services and entertainment industries in New Jersey, Mumbai and Visakhapatnam. It had outgrown its existing BI tools and wished to reduce its dependence on the IT team to product reports, and to reduce operational costs and TCO.
The ElegantJ BI team provided a simple, practical deployment process, with minimal training requirements, which allowed the IT team to take control of the implementation phase and roll out the solution across the organization in a very short time. The ElegantJ BI team helped the client to build a business foundation for true business intelligence rather than simply producing reports. The company now enjoys the benefits of integrated data analysis, including forecasting, predictive analysis, personalized dashboards, balanced scorecards and other features that ensure prompt, efficient business decisions and measurable business results.