Improve Call Center and Customer Service and Satisfaction using DATA and Personalization

Sep 17, 2014

There is no doubt that your customers want personalized, responsive, targeted service. You can provide that with business intelligence and analysis that ensures you can support your customers. Article Source:

The Story of Mr. Singh – Part One: BPO Project Success Driven by Business Intelligence

Sep 5, 2014

The coffee urn was nearly empty and the team was still knee-deep in problems. Mr. Singh was trying to export data from his CRM solution and other systems into an excel spreadsheet to create a report that would offer analytical … Continued

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