Say ‘Yes’™ to Key Performance Indicators (KPIs) Because Guess Work is for Dummies! Who is the most valuable person on your staff? That person is probably the most consistently dependable team member; one who delivers concise, accurate information every time. … Continued
Explore Your Sensitive Side with What If and Impact and Sensitivity Analysis My family, friends and colleagues might tell you that I am not the most sensitive person on the planet. I’m a no-nonsense girl who tells the truth, even … Continued
Why Balanced Scorecards are the BEST! I am part of a task force. We are trying to understand our declining customer profitability (and we’d better do it fast or I will have to update my resume). We are trying to … Continued