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Business Intelligence and Key Performance Indicators for Utilities

The utilities industry is very different today than it was some decades ago. Utility providers are expected to conduct transparent operations, comply with stringent regulations, and undergo rigorous scrutiny from customers and the community. Downtime creates customer dissatisfaction and keeping up with the demand for power in an ever-changing, growing population and economy is difficult, at best. Distribution loss, theft and leakage can result in downtime and reduced client satisfaction. Pricing and services are paramount to sustained, positive customer relationships, and weather

and climate issues are unpredictable and can cause outages, brown-outs and service reliability issues.

Infrastructure investments, community and regulator relationships, partner and supplier relationships, processes, quality programs and green energy initiatives demand attention. If the utility enterprise is to achieve sustained success, it must have the ability to integrate data from numerous sources, compile, filter and sort that data and analyse and present the data in a way that is clear and concise and will support rapid, confident decisions.

Effective control of operational costs is important if the enterprise is to optimise resources and investments. With ElegantJ BI corporate performance management (CPM) and business intelligence (BI), the utility enterprise can manage resources, monitor service calls and progress, launch and monitor green energy initiatives, anticipate pricing and cost increases and forecast demand and growth in the consumer market. Our solutions provide a flexible, browser-based platform that is scalable for growth in the user base, in data volume and in the number of business locations. It is simple and practical to use, even for the business user who has no technical or expert knowledge. Powerful BI features include personalised dashboards, automated alerts, graphs, charts, gauges and other view options that enable clear, concise display of data with complete drill through analytical capability.

With ElegantJ BI, enterprise data is integrated from disparate sources so users can monitor the supply chain, fluctuations in the market, consumer issues, outages, service delivery, transmission and distribution losses, and other factors, determine the root cause of an issue, and anticipate trends and patterns.

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Business Intelligence for Utilities

True business intelligence (BI) can support, grow and ensure the success of the utilities enterprise, and assist the business user in gathering and analyzing data that is critical to forecast and predict demand, anticipate pricing adjustments, manage utility programs, and customers, installations, equipment, facilities, billing, and industry and governmental regulations.

  • Enterprise Data Integration – ElegantJ BI provides a flexible, browser-based platform that will support growth as the user base, volume of data and enterprise locations and business grows and becomes more complex. Information is integrated from numerous sources and presented in a unified view. When combined with powerful analytics and highly customisable personalised BI reporting, users can develop reports and analyse data for presentation, compliance reporting and collaboration and problem solving
  • Manage Risk and Loss – Our solutions provide integrated, flexible information to create reports and automate alerts that notify users of critical transmission and distribution losses and supply downtime or decline
  • Manage, Forecast and Predict Usage – Stay abreast of usage patterns and monitor seasonable, time-of-day, usage area and weekly and daily usage patterns, and predict and forecast the need for a decrease or increase in supply or service to support barter and trade initiatives and ensure optimisation of the power grid and availability of service
  • Customer Profitability Management – Customer Profitability Management and Analysis facilitates excellence in customer service and improves customer acquisition with targeted marketing and market research. Users can identify the most profitable programs, and analyse behavior and preferences
  • Financial and Operational Performance Management – Financial and Operational Performance Management and Analysis enables financial performance and allows the organisation to establish and meet goals and track progress using a large volume of information, integrated from numerous enterprise systems and sources. Users can monitor the financial health of the organisation and create and share reports to comply with government and industry regulations
  • Profitability Management – Profitability Management and Analysis helps users to evaluate risk trends and forecast profitability with dependable data.

ElegantJ BI for Utilities – Benefits at a Glance

  • Achieve an holistic view of performance, demand, services, delays and trends
  • Monitor and forecast usage for seasonal or time-of-day service
  • Predict and manage barter and trade initiatives to ensure continuous, uninterrupted service
  • Improve capital management with balanced performance management
  • Improve the accuracy and confidence in decisions with factual operational business intelligence and reports
  • Improve communications with consumers, constituents, regulators and other stakeholders including , raw material suppliers, distributors, and communities
  • Optimise operational performance with full insight and visibility into results and plans
  • Leverage a robust framework for compliance with regulatory bodies for emissions, pricing, and trading information
  • Integrate, capture and filter data from different sources with simple, accurate high-quality information delivery and personalised views in an interactive environment that suits every user
  • Quickly respond to industry changes with complete information from scalable, secured, browser-based interface that ensures access while on the road or in the office
  • Provide a service-centric business intelligence architecture to increase flexibility and ensure support for growth and changes
  • Boost business confidence with accurate decision-making, forecasting, planning and presentation
  • Ensure that all information is stored in an easily accessible format to a provide clear view into business processes and results
  • Enhance efficiency in research and new product or location launch
  • Provide supply chain control and quickly resolve issues before they impact the consumer
  • Leverages investments in existing resources and infrastructure by integrating data from existing sources
  • Meet regulatory requirements with timely accurate information
  • Produce BI Reports for management and regulators including charts, graphs, gauges, OLAP functionality to concisely display data in a drill through environment that enables analysis
  • Provide a 360° view of programs, regulations, products, services, production, distribution, sales, marketing and other information
  • Perform analysis by business unit or region
  • Mitigate risk and understand trends and patterns

ElegantJ BI Integrated Business Intelligence and Enterprise Reporting capabilities ensure comprehensive Corporate Performance Management, and provide business intelligence with simple, practical, affordable features and functionality. Our BI modules are relevant to all industries and functions and can be used by the average business user without the assistance of analysts, statistical experts or technical programmers. No matter the size of your organisation, ElegantJ BI solutions can satisfy your needs with flexible licensing and implementation options that include on premises implementation and hosted, Software as a Service (SaaS) implementation.

ElegantJ BI solutions provide a single source, integrated view of enterprise data from numerous sources and enable every user to build views, balanced scorecards, dashboards and key performance indicators (KPIs) to satisfy the needs of their role, department and function, so every user is engaged in the pursuit of strategic, operational and tactical goals and can provide appropriate support for continued success in acquiring new clients and in retaining existing clients and selling new products and services.

If you need a rich, intuitive Business Intelligence solution, coupled with robust CPM features, we encourage you to contact us today to discuss your unique requirements and get started with the ElegantJ BI solution suite. Email us at sales@ElegantJBI.com

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"We were looking for 100% browser based, feature rich, simple to use BI tool that has shorter learning curve and implementation cycle. We found that ElegantJ BI is the tool meeting our requirements, we are glad to have ElegantJ BI implemented in our organization with shorter implementation cycle, ease of use and faster ROI."

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