Business Intelligence and Key Performance Indicators for Hospitality and Entertainment

Business Intelligence for Hospitality and Entertainment

True business intelligence (BI) can support, grow and ensure the success of the hospitality and entertainment enterprise, and simplify the process of managing the competitive strategy, services, complaints, customer feedback, billing, customer buying behavior and other critical business factors.

• Customer Satisfaction Analysis – Customer Satisfaction Analysis facilitates optimisation and streamlining of operations of hotel and maximizes customer retention
• Market Research – Analyse and understand the market, demographics, buying behavior and new product and service trends
• Customer Churn Analysis – Churn Analysis evaluates and identifies reasons for customer churn and enables users to quickly and efficiently address issues when targets are not met or when a problem arises, so that the enterprise can combat customer churn
• Financial and Operational Performance Management – Financial and Operational Performance Management and Analysis enables financial performance and allows the organisation to establish and meet goals and track progress using a large volume of information, integrated from numerous enterprise systems and sources. Users can monitor the financial health of the organisation and create and share reports to comply with government and industry regulations
• Customer Profitability Management – Customer Profitability Management and Analysis facilitates excellence in customer service and improves customer acquisition with targeted marketing and market research. Users can identify the most profitable customers and analyse buying behavior and preferences
• Sales, Marketing and Management – ElegantJ BI provides ample support to establish and manage the results of marketing campaigns, market research, sales results and targets, individual sales performance, regional and product sales performance and more

ElegantJ BI for Consumer for Hospitality and Entertainment – Benefits at a Glance

• Monitor and improve collections effectiveness
• Set targets, monitor and analyse inventory, resource allocation, schedules and more
• Perform analysis by location, region, staff, team, individual or product or service category
• Monitor performance with personalised criteria and dashboard views
• Identify and gain insight into units, properties, product or service portfolios to understand performance issues
• Analyse data by time, product, category, region and unit
• Design and monitor promotional and marketing campaigns
• Cultivate customer loyalty by analysing buying behavior and demographics and developing customer profiles and special benefits programs
• Identify potential properties or businesses for acquisition
• Enable self-serve, browser-based ad hoc queries and business intelligence for every user, without the assistance of IT experts.
• Consolidate data from other enterprise systems and sources and produce reports, presentations, and custom dashboards to meet every user need
• Provide true business intelligence to monitor and analyse results, metrics, and strategic, operational and tactical performance.
• Ensure an ideal combination of technology, processes and people to optimise business strategy and cost and resource allocation
• Identify profitable partners and improve collaborative business processes
• Improve performance by integrating management and financial metrics
• Streamline sales and marketing expenses and monitor results
• Provide consistent operational and financial view across organisation to enforce accountability and information sharing
• Ensure accurate, timely data for better insight into revenues and costs for confident decision and maximized profitability
• Identify redundancies, control costs and discover profitable growth opportunities
• Simplify product and service planning and pricing analysis
• Ensure accurate, up-to-date financial analysis
• Receive automated alerts and take immediate corrective action to resolve issues
• Provide an integrated view of market research, customer feedback, new product planning, marketing campaigns, sales targets and results and trends
• Ensure regulatory compliance and provide accurate, intuitive reporting
• Provide capability to handle complex and large data elements in different data schemes spread over a wide geographic distribution for risk recognition and trend analysis
• Establish key performance indicators (KPIs) on sales by product, region, partner, or sales representative using personalised BI dashboards and intuitive business intelligence reports
• Provide the support to eliminate the use of complex, error-ridden spreadsheets in favor of highly intelligent BI dashboards and business intelligence reports with graphical and drill down capability
• Leverage investments in existing resources and infrastructure by integrating data from existing sources
• Produce BI Reports for management on performance, customer demographics and other factors
• Assess all aspects of organisation performance, e.g., income, profit, customer satisfaction, flexibility, transformation and growth

ElegantJ BI Integrated Business Intelligence and Enterprise Reporting capabilities ensure comprehensive Corporate Performance Management, and provide business intelligence with simple, practical, affordable features and functionality. Our BI modules are relevant to all industries and functions and can be used by the average business user without the assistance of analysts, statistical experts or technical programmers. No matter the size of your organisation, ElegantJ BI solutions can satisfy your needs with flexible licensing and implementation options that include on premises implementation and hosted, Software as a Service (SaaS) implementation.

ElegantJ BI solutions provide a single source, integrated view of enterprise data from numerous sources and enable every user to build views, balanced scorecards, dashboards and key performance indicators (KPIs) to satisfy the needs of their role, department and function, so every user is engaged in the pursuit of strategic, operational and tactical goals and can provide appropriate support for continued success in acquiring new clients and in retaining existing clients and selling new products and services.

If you need a rich, intuitive Business Intelligence solution, coupled with robust CPM features, we encourage you to contact us today to discuss your unique requirements and get started with the ElegantJ BI solution suite. Email us at sales@ElegantJBI.com

Testimonial

"ElegantJ Business Intelligence played a pivotal role helping my team tap into the huge amount of timekeeping data our firm had assiduously collected over several years, but which we had extracted very little value from. We realised that with ElegantJ BI we could gain an insight into our business performance and trends which we were then able to present to Management in a digestible form. As a direct result of our analysis using ElegantJ BI we were able to ensure that scarce resources were ring-fenced for critical operations whilst also freeing up resource from other areas to improve productivity and allocate costs more accurately across our operations. ElegantJ BI proved an excellent partner, listening to and taking our feedback on-board, then delivering changes and improvements to the product."

– World leader in financial news &
data feeds, UK

The Power of ElegantJ BI is at Your Fingertips with BI for Mobile Devices

The ElegantJ BI Business Intelligence and Corporate Performance Management suite is compatible with all popular Smart Phones and tablets including iPad and iPhone as well as Android Smart Phones and tablets. Your team members can use a Smart Phone or tablet to access the complete suite of Business Intelligence and Corporate Performance Management modules and leverage our powerful features, including personalized, intuitive dashboards, exception alerts, KPI Monitoring, Analytics, graphical mining and reporting.

BI Reports

Enterprise Reporting has never been this easy! Our custom, ad hoc, web-based reports are easy-to-use and our wizard features provide a step-by-step process that allows you to create professional, precise reports in no time! You can produce personalized, meaningful reports with ease and simplicity. Users can operate in a self-serve environment to create reports to meet their needs without waiting for the assistance of a programmer.

DOWNLOAD BROCHURES

• ElegantJ BI Product Brochure
• ElegantJ BI Modules Overview
• ElegantJ BI Product Flyer