To win and retain customers in today’s competitive business world, you must establish and maintain a seamless buying process. Marketing, sales, production, inventory management and distribution must be in sync to satisfy the customer requirement and provide products and services when the client is ready to buy, with the appropriate product to meet their needs.

Product availability and dependable distribution, shipping and delivery is paramount to

every enterprise. Whether your organisation is distributing products as a supplier of parts and materials, or to retailers or consumers, you must anticipate product need, distribute, ship and track orders and advise customers of anticipated delivery dates to satisfy their requirements. Customer service representatives must know where the package is at any given time and when it is scheduled to arrive at the client location. Distribution is key to the success of marketing efforts, to sales and to customer satisfaction.

True business intelligence can provide a critical foundation for distribution professionals and help the organisation to synchronize demand and supply, anticipate production needs, prepare and forecast distribution needs to satisfy seasonal, regional and customer requirements, and ensure that production, warehouse, sales, marketing and customer service professionals are working with the same information.

Your team can create a single, integrated view of data from disparate enterprise systems and data sources and use this information to establish personalised views that meet the requirements of the end-user. With simple, powerful analytics and tools, the user can establish metrics and key performance indicators (KPIs) and monitor and analyse results, with drill down and drill through features to determine the root cause of a problem. Your users can establish automated alerts and receive these alerts via email when a critical threshold has been crossed, or when a problem occurs.

Business Intelligence can provide simple, practical, affordable solution to satisfy your data analysis needs and ensure that your organisation has a clear picture of the distribution schedule, inventory levels, returns, product recalls, decreases and increases in customer orders, order status and delivery dates.